These fun, informative sessions give sales room employees the information they need to increase customer satisfaction—the quickest way to boost sales and improve profitability.

Customer Service Training:

• What is it?
• Why do we want it?
• What do customers want . . . and are we delivering it?
• How do we build a culture of great customer service?
  • Teach it
  • Define it
  • Live it
  • Measure it
  • Reward it

Wine 101 Training

• What's in it? — Grapes 101
• How is it made? — Winemaking 101
• Wine Tasting — The five "S's" of wine tasting
• Serving Wine
  • The proper way to open a bottle
  • Temperature
  • Serving
  • Storing
• Selling wine — Who is your customer?
• Pairing food and wine
• Enjoying wine — You don't have to be a wine wonk!
• Choosing the right glass
  • Taste three wines in four glasses from Arton, a company that makes etched and imprinted wine glasses
• Aromas — The good, the bad and the beautiful